Ceridian Benefit Services

Ceridian Benefit Services or CBS is a business unit of Ceridian Corporation for which Wiki contributor Kevin McNulty has worked since 2006. CBS has principal offices in St. Petersburg, FL (where Kevin works) and Salt Lake City, UT. They are an employee benefit services company that handles COBRA, FSA, and other benefits for literally thousands of companies, including GE and State Farm.

Kevin's Arrival

Kevin started working for CBS on May 15, 2006. He began as a Benefits Specialist in the Health & Welfare department, administering benefits for Ceridian Corporation (the company uses its own products). Ceridian Corp. is generally recognized as the most demanding and complex of the H&W clients because:

• The use every product they offer to other customers
• They know how everything is SUPPOSED to work, so they are relentless when something goes wrong

In this environment, Kevin faced many challenges, all to the increased satisfaction of the customer. Kevin was nominated for several awards and recived merit bonuses for his work here.

Becoming a Pilot

When CBS decided to change the way they do business, they needed to test out their new business model on a small group of clients to see how effective it would be. CBS put together a pilot program for this new model and asked Kevin to be part of the team. On May 7, 2007 the pilot began.

The pilot was successful enough for CBS to decide to restructure their entire customer service model, creating dozens of new jobs and eliminating dozens of old ones.

The Great Upheaval

The unpheaval of the change to the new service model meant that everyone in the affected departments would have to re-apply to CBS for one of the new positions. With over 200 people in the affected group, the process dragged on for months.

Finally, on September 28, 2007, Kevin was offered a new position in the Knowledge Management department. Part trainer, part technical writer, the new position was perfect for Kevin and he for it. He enthusiastically accepted the position which started on October 15, 2007. Yet another chapter in his Ceridian career began.

Since then his role has steadily involved into a special project manager for the Service Management department. Kevin regularly works with Managers and Directors throughout the company, and is now on several interdisciplinary teams.